Before you contact support

The CF card of a C10 module should contain at least v 1.09.

Updating is recommended to do over LAN.

During upgrade, the IP-addresses are reset to the factory defaults, WAN to DHCP, LAN to 10.0.0.101 and door controllers to 10.0.0.2xx.

To browse from the 10-network, the gateway needs to be the LAN address of the B60. (Factory default 10.0.0.101)

If units can't be detected, the Windows firewall temporarily should be deactivated.